Cute Cute (qcute) wrote in egl_comm_sales,
Cute Cute
qcute
egl_comm_sales

DS, GO: QutieLand New Products Update, Announcement on Winter Clothes Order & Refund Policy

Hi Girls,

Another week of QutieLand New Products Update. But before the update started, we would like to have a an announcement on Winter Clothes Order and a further explain on Refund / Exchange Policy of our shop.

Recently we have received several comments from the customers about the size issue on the Winter garments order with us (items included from KidsYoYo, Rose Melody and Last Country). Some of comments are quite negative as the clothes have been made too big at the bust and the waist also. As some of the orders finally still can be resolved, but not a very satisfy result, so that we would to explain the situation and let all of our customers understand that in details.

In our terms and condition, we have mentioned that the garment size of Tailormake order is based on the pure body size (with bra and underwear only) provided by the customers. Our supplier will based on that body size and add about 4cm on top of that to achieve the garment size (this is the Summer garments order situation, and for bust size within 90cm). And in case of bigger body size order, that will add even 5-6cm to achieve the garment size. This is a rough calculation and may be vary from different orders as per design / cutting / fabric type (and also relate to the overall body scale). This estimation method has been work properly and most of our customers also satisfied with that.

Regarding to the Winter garments order, all of the suppliers will add extra at least 2-3cm based on the Summer estimation (that means on top of the 4cm mentioned before for summer garments, they will add 2-3cm more), that’s totally about 6-7cm on body size to achieve the Winter garment size. The reason as they got to provide enough room for thick underwear (or even wool underwear) inside.

At this point, some of our customers felt that’s very non-sense, and they may not even believe that QutieLand is talking about the truth. Some of them may think that QutieLand is telling the lie in order to push away the responsibility on the size issue and cover our suppliers. But we would like to explain this situation in details as follow,  and we would like all of our customers understand that as well.

On the habit of winter underwear, most of the Chinese will put on thicker underwear, or even Wool Underwear as well. Some customers may not understand and assumed that’s not necessary. But in case of China, most places also do not have heater (whatever home / school / office / factory / public transport). So that people got to wear enough no matter indoor or outdoor. And due to this reason, they won’t just put on thick coat outside, but also thick underwear as indoor is cold as well. As all of our suppliers are based in China, they will make the garment size estimation according to their local market. Due to the necessity of wearing thicker underwear inside, our suppliers got to provide enough room inside when estimate the garment size during Winter.

As the point of running a business, we got no excuse of missing this point. But for the reason of all of our staff (under QutieLand) also born from China or Hong Kong, and we have a similar culture background to grow up. We don't really aware this habit difference on the underwear before. Especially we have run this shop for nearly 2 years and quite a lot of customers have been ordered Winter clothes from us. Although not 100% perfect, we have received a lot of positive feedback (on Winter dresses) that fit them well. So that we (QutieLand) and our suppliers from China don't aware the issue on that size which lead by the underwear until the recent comments from the customers and further research with our frequent customers.

Regarding to this situation, our whole QutieLand team is very sorry about that. And due to this reason and made any misunderstanding with our customers, we would like to apologize on that as well. In order to prevent the size issue on Winter garments order again, right now we will check with our customers again regarding to the type of underwear will put on before the order placed with our suppliers. We hope that can reduce the chance on the size issue on ours order, and can deliver the orders with as accurate as possible to our customers.


And apart from the above announcement about Winter clothes order, we would like to explain about refund and exchange policy of our shop. As the Overseas Dealer of the brands under our shop, we are providing the same grading of “After Sale Service” as our supplier in China. In case of any tailormake order with size issue, QutieLand MUST work with the customer and try the best way to resolve that (partial refund, some kind of compensation, replace or refund).

But before we can find the best way to resolve the size issue, we must firstly detail understand the situation, and get all necessary information (measurement and photos etc) from the customer first. And we can check with the supplier according to those reference. But at the same time, we will explain to our customers that any necessary information about the product design or size measurement as well. We think that’s necessary procedure as sometimes the complain may be happened on misunderstanding only. We hope that the customers won’t misunderstand that we are giving excuse and not responsible to the order, as we just want to make sure both parties (we and the customer) can fully understand the situation only.





After the announcement, the following is the new products update of this week.

We have missed for another 2 weeks of Weekend update already. And this week we will a lot of news products available in our shop. And several "Pre-Order" of shoes and handbag are available to order as well. So please take some times to check out this long weekend update.


1. Secret Shop Traditional Tea Party Shoes3rd Round Pre-Order
As a lot of demands on the Secret Shop Tea Party Shoes, we are going to organize 3rd round of Pre-Order
in this year. Same as the previous pre-order, we will just ask for HKD$150 deposit at this moment. And the rest of payment (and postage fee) will be asked before the shoes release. Details of the pre-order can be found from the page below:


SS9807SC - SS Traditional Tea Party Shoes - Special Colors Pre-Order
(click the link above to access to the page, refresh the page if you cannot load that properly)



SS9807NC - SS Traditional Tea Party Shoes - Normal Colors Pre-Order
(click the link above to access to the page, refresh the page if you cannot load that properly)




2. Secret Shop IW Style Ribbon Shoes Pre-Order Update
Several of customers are very interested on this shoes, especially the new dusty pink color and the red. We have just received the latest photos from the supplier during last week. And more photos of these 2 colors can be found from the link below:


SS9817 - Secret Shop IW Style Ribbon Shoes - Pre-Order
(click the link above to access to the page, refresh the page if you cannot load that properly)




3. Midofi New Handbag Pre-Order
This week we got a hand bag from Midofi to pre-order. And the release date is about Aug. As the same of the other pre-order item, we will ask for deposit at this moment only. Details can be found from the page below:


MDA0004 - Midofi Baby Style Violin Bag - Pre-Order
(click the link above to access to the page, refresh the page if you cannot load that properly)




4. Kidsyoyo Flower Blossoms Black JSK Restock
One of our most popular JSK (in black color) under KidsYoYo has been restocked. If you have missed the previous chance to get this dress, please place the order ASAP before it has been sold out again.


KYJ0001 - Kidsyoyo Flower Blossoms JSK
(click the link above to access to the page, refresh the page if you cannot load that properly)




5. Classical Puppets New Stock Photos & New Collection
As one of the most popular petticoat suppliers under our shop, Classical Puppets kept releasing new, stronger and different color of petticoat. And this week we would like to introduce several new colors and stronger (and longer) ver. of petticoat.

New color available

  
CPS0001 - Classical Puppets A-Shape Fluffy Petticoat
(click the link above to access to the page, refresh the page if you cannot load that properly)



CPS0007 - Classical Puppets Supper Fluffy Bell-Shape Petticoat
(click the link above to access to the page, refresh the page if you cannot load that properly)



CPS0008 - Classical Puppets A-Shape Fluffy Long Petticoat
(click the link above to access to the page, refresh the page if you cannot load that properly)



CPO0001 - Classical Puppets Black Tulip OP
(click the link above to access to the page, refresh the page if you cannot load that properly)




CPS0009 - Classical Puppets Twins Prayer Corset Skirt (Long ver)
(click the link above to access to the page, refresh the page if you cannot load that properly)



CPS0010 - Classical Puppets Twins Prayer Corset Skirt
(click the link above to access to the page, refresh the page if you cannot load that properly)




6. HMHM New Collection
Several new blouses are available under HMHM from this week. Details as follow:


HMB0002 - HMHM Alice & Clock Short Sleeves Blouse
(click the link above to access to the page, refresh the page if you cannot load that properly)



HMB0003 - HMHM Alice & Clock Long Sleeves Blouse
(click the link above to access to the page, refresh the page if you cannot load that properly)



HMB0004 - HMHM Classical Long Sleeves Bolero
(click the link above to access to the page, refresh the page if you cannot load that properly)



HMJ0008 - HMHM IW Style Chiffon JSK
(click the link above to access to the page, refresh the page if you cannot load that properly)



HMJ0009 - HMHM Sweet Alice Embroidery JSK
(click the link above to access to the page, refresh the page if you cannot load that properly)




7. Rose Melody Alice Dreamland OP Restock
One of the most popular OP under Rose Melody has been recently restocked. But due to the limitation of the fabric, there are only several available. Please place the order ASAP if you have interest on this OP.


RMO0001 - Rose Melody Alice Dreamland OP
(click the link above to access to the page, refresh the page if you cannot load that properly)




8. Surface Spell Gothic New Collection
There has no new products update under Surface Spell for quite a while already. And we would like to introduce several new items which are available to order from this week.


SPJ0002 - Surface Spell Colour of Flower Summer JSK
(click the link above to access to the page, refresh the page if you cannot load that properly)



SPO0001 - Surface Spell Colour of Flower Rose OP
(click the link above to access to the page, refresh the page if you cannot load that properly)



SPS0002 - Surface Spell Red Queen Poker Skirt
(click the link above to access to the page, refresh the page if you cannot load that properly)



SPS0003 - Surface Spell Gothic Embroidery Skirt
(click the link above to access to the page, refresh the page if you cannot load that properly)


New Color Sample Photos Update

SPB0001 - Surface Spell Chiffon Lace Blouse
(click the link above to access to the page, refresh the page if you cannot load that properly)



SPB0002 - Surface Spell Colour of Flower Blouse
(click the link above to access to the page, refresh the page if you cannot load that properly)



SPB0003 - Surface Spell Colour of Flower Chiffon Bolero
(click the link above to access to the page, refresh the page if you cannot load that properly)




9. R-Seres New Collection
Apart from the new products from Surface Spell Gothic, R-Series have a big update this week as well.

New stock photos for the embroidery

RSB0011 - R-Series Return of Fantasy IX Mademoiselle Blouse
(click the link above to access to the page, refresh the page if you cannot load that properly)



RSB0013 - R-Series Snow of June Summer Blouse
(click the link above to access to the page, refresh the page if you cannot load that properly)



RSJ0014 - R-Series Butterfly Summer JSK
(click the link above to access to the page, refresh the page if you cannot load that properly)



RSO0005 - R-Series Lily of Valley OP (Limited Edition)
(click the link above to access to the page, refresh the page if you cannot load that properly)



RSO0006 - R-Series Little Women White OP
(click the link above to access to the page, refresh the page if you cannot load that properly)



RSS0006 - R-Series Gardenia Underskirt
(click the link above to access to the page, refresh the page if you cannot load that properly)



RSA0005 - R-Series Summer Rose Idylic Hat
(click the link above to access to the page, refresh the page if you cannot load that properly)




10. Dear Celine New Collection
Lastely, Dear Celine has a big new Summer Collection during this week.


DCJ0043 - Dear Celine Summer of July sweet JSK (Ltd Edition)
(click the link above to access to the page, refresh the page if you cannot load that properly)



DCO0025 - Dear Celine Summer of July Sailor Collar Stripe OP
(click the link above to access to the page, refresh the page if you cannot load that properly)



DCO0026 - Dear Celine Summer of June Lovely Ribbon OP
(click the link above to access to the page, refresh the page if you cannot load that properly)



DCB0029 - Dear Celine Summer June White Short Sleeves (SP Stripe Ver)
(click the link above to access to the page, refresh the page if you cannot load that properly)



DCB0030 - Dear Celine Summer of June V-Shape Cutsew
(click the link above to access to the page, refresh the page if you cannot load that properly)



DCB0031 - Dear Celine Summer of June Puff Sleeves Cutsew
(click the link above to access to the page, refresh the page if you cannot load that properly)



 
DCB0032 - Dear Celine Summer of June Sweet Cutsew
DCS0030 - Dear Celine Summer of June Sweet Skirt
(click the link above to access to the page, refresh the page if you cannot load that properly)




This is the end of the long weekend update. Thank you very much for your time. And please feel free to let us know if you have any questions on the above products.








Regards,

QutieLand - Billy



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Tags: !ds, !go, dear celine, offbrand, rose melody, secret shop
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